Terms & Conditions

Operations

• The Ben Lomond Trails (bike park) are not owned or operated by Skyline Queenstown. It’s a feature of the Ben Lomond Recreation Reserve (which is managed by Queenstown Lakes District Council). The bike park is available for public use and can be accessed from multiple locations within the reserve. Skyline Queenstown simply provides customers with a Gondola-assisted uplift service to the Skyline Queenstown Top Terminal.
• Skyline Queenstown does not patrol the Queenstown bike park.
• Skyline Queenstown reserves the right to close, suspend, or change Gondola services and/or bike carriage, operating times, or refuse people entry, at its own discretion.
• Gondola service and/or bike carriage is likely to be stopped or suspended by Skyline Queenstown whenever the Ben Lomond Recreation Reserve is closed by QLDC (due to high fire risk, heavy rainfall or other unforeseen circumstances).

Passes

• All ‘MTB Uplift’ products entitle the pass owner (along with one bike) to Skyline’s Gondola Uplift Service.
• The Skyline Queenstown ‘MTB Uplift Pass’ must be presented to Skyline Queenstown staff to validate the passholder’s benefits (basically, no pass = no Gondola ride).
• Skyline Queenstown reserves the right to review passholder benefits and prices.
• Skyline Queenstown ‘MTB Uplift Passes’ are non-refundable and non-transferable. The only exclusions to this rule apply to pass holders who also purchased the Skyline MTB Uplift Pass Protection (detailed below).
• MTB Uplift Season Passes purchased via the Instalment option are non-refundable from the date of the first payment:
  • 3 equal-amount instalments (the MTB Uplift Season Pass can only be collected after full payment is made).
  • A $50 admin fee is included in the total and split equally across the three payments.
  • The first payment is due at purchase; the two remaining payments are due by 15 August 2026 and 15 September 2026.
  • A $30 late fee applies for each missed payment.
• All lost passes will incur a $10 replacement fee.
• Unauthorised use of a Skyline Queenstown ‘MTB Uplift Pass’ will result in the immediate revocation of the pass and may result in prosecution.
• MTB Uplift Passes are valid only for the season in which they were purchased and expire at the end of that season. Passes are non-transferable and non-refundable except as required by law.
• The Skyline Queenstown ‘MTB Uplift Season Pass’ is valid for the duration of the season in which they are purchased.
• Skyline Queenstown ‘MTB Uplift Passes’ are not valid for commercial use.

Skyline MTB Uplift Pass Protection Policy

Pass Protection is your insurance policy for your Skyline MTB 50 Uplift, 100 Uplift and Season Uplift Pass in the event you sustain an injury or medical condition which prevents you from using your pass for the remaining current season.

A refund percentage is to be calculated based on the use of the pass, outlined in the table below:

• Refunds only extend to the value of the pass type purchased and do not cover any additional associated expenses. The Pass Protection charge is additional to the value of the pass and will not be covered by any refund. Refunds will be made to the credit/debit card used to purchase the pass, and the pass will be cancelled.
• To apply for a refund, please contact our team at [email protected]. You may be required to supply a doctor’s note as evidence to support the injury/medical claim.
• Skyline Queenstown reserves the right to obtain independent advice to validate any claim.
• Refund applications will only be considered during the current season the pass is eligible for. Any applications submitted after April 23rd of the current season will not be processed.
• Pass Protection can only be added when initially buying the 50 Uplift, 100 Uplift and Season Uplift Pass and cannot be added later. Pass Protection is only available for 50 Uplift, 100 Uplift and Season Uplift Passes.
• Refunds will be made in New Zealand Dollars. If you paid by a credit card denominated in a foreign currency, the refund amount in your foreign currency may differ from what you were originally charged due to changes in foreign exchange rates, non-refundable or additional bank or credit card charges, or other factors. Skyline Queenstown will accept no liability for any loss that may be suffered due to these factors in relation to the amount refunded.

Equipment

• Bikes must be fully assembled and safe to transport.
• Wheels must be securely fastened to the bike frame prior to loading the Gondola.
• Skyline Queenstown takes no responsibility for bikes during carriage.

Safety

• Skyline Queenstown reserves the right to refuse Gondola entry to any individual who clearly appears unsafe and/or presents obvious risks to themselves or others.
• Skyline only provides a Gondola Uplift Service and does not take responsibility for personal injury or damage to property in the Ben Lomond Recreational Reserve.

Conduct

• Riders must ensure cabins are kept clean (dry and free of mud, dirt or litter) for all other Gondola guests.
• Under no circumstances should the cabin doors be forced open for ventilation; charges will apply for any repairs or maintenance required.