Skyline Queenstown FAQs

Please visit our open hours page to see current opening dates and times.

Skyline Queenstown is located on Brecon Street, just a short walk from the town centre. Most visitors take the Gondola from the base building, but you can also hike the Tiki Trail (around 1–1.5 hours) to reach the top.

Yes. There’s a multi-level car park at the base of the Gondola with accessible spaces, EV charging, and bike racks. Parking is limited during peak hours, so we recommend arriving early or walking from town.

No, the Skyline access road is restricted to commercial vehicles only. Visitors must take the Gondola or hike up the Tiki Trail to reach the complex.

Yes. The Gondola features level loading, making it accessible for wheelchairs and prams. Most areas of the upper complex are accessible, including accessible restrooms and the upper deck of Stratosfare Restaurant, where lift access is available from the main complex.

The lift is also available to access the base of the Luge Chairlift, including the Photo Shack and the bottom of the Vortex Slide. From there, guests can either use the lift to return to the main complex or follow the wide accessible ramp pathway back to the top.

For guests with specific accessibility requirements, we recommend contacting our team prior to visiting so we can help ensure the best possible experience.

Bookings are recommended, especially during weekends and holidays, to secure your preferred time. Walk-up tickets are available subject to capacity.

Yes, you can amend or cancel your booking online or by contacting our team prior to your visit. Please review the terms and conditions on your confirmation email for details.

You’re welcome to book your Gondola tickets online ahead of time here or simply purchase on arrival. We recommend booking ahead to skip the ticket queue and head straight to the Gondola line, it’s the quickest and easiest way to start your Skyline experience, especially during busy periods.

Yes, you can hike the Tiki Trail, a moderate to advanced track with a 400m+ elevation gain. The hike takes around 1–1.5 hours and starts at the Gondola base, finishing at the Skyline complex at the top.

Each cabin can seat up to 10 adults comfortably. Staff will assist in arranging the best seating for families or groups with children.

Yes. Cabins are flush to the boarding platform and can be slowed or stopped for easy boarding. Wheelchairs can be accommodated.

Yes, prams and strollers are welcome and can fit inside the Gondola cabin.

Each Gondola ticket includes one return trip, a ride up to the Skyline complex, where the Luge is located, and a ride back down to the base. The Luge tracks are situated entirely at the top, so after completing your rides, you’ll take the Gondola back down.

No, pets are not permitted on the Gondola or in the Skyline complex. Service animals are permitted.

Yes. All Luge tickets require a selected session time when booking online. Your ticket is only valid during your booked session time. Please arrive at the base Gondola terminal at least 45 minutes before your booked Luge session time to allow time for ticket validation and your Gondola ride to the top complex.

Yes. If your plans change, speak with our team at the ticketing kiosks about changing your Luge ride time. Changes are subject to availability and cannot be guaranteed. Additional Luge rides can be purchased at Stratosfare reception, the Gift shop or the Luge shack.

No. You only need to complete your first Luge ride during your allocated 30-minute session time. Any remaining rides can be completed throughout the rest of the day during normal operating hours. Please note that all rides purchased on a single Luge ticket must be used on the same day and cannot be carried over to another visit.

If capacity allows, our team may be able to accommodate you on arrival. If the Luge is operating at capacity, you may need to wait for a later available session time.

In the event of an operational delay, such as weather-related closures, affected tickets will automatically be moved to the next available session time. Guests can use their ticket as soon as the Luge reopens.

Yes. Discounted Luge rides for Gondola Annual Pass holders remain available. Simply visit the ticketing desk to purchase your rides and select the next available or your preferred ride time.

Children must be at least 6 years old and 110cm tall to ride the Luge independently. Children aged 2+ and over 85cm can ride in tandem with a responsible adult, however tandem rides are only available for adults and small children. All other riders must be able to operate their own Luge cart independently.

For guests unable to ride solo, a truck and trailer cart option may be available. Please speak with our team on-site about available options.

Footwear must be worn at all times when riding the Luge. There are no specific footwear requirements, however guests must keep their feet inside the Luge cart at all times.

Yes. Accessibility is assessed on a case-by-case basis. Guests must be able to sit independently in the Luge cart, and our team can assist with special arrangements where possible.

Before riding, all guests receive a safety briefing and brake check to ensure they can safely control the cart.

For guests who are unable to operate a cart independently, a truck and trailer cart option may be available to allow them to experience the Luge safely. Please speak to our team to discuss individual requirements and available options.

Yes. GoPros and cameras are permitted if they are securely mounted. Handheld filming is not allowed for safety reasons.

Some areas are temporarily accessed via scaffolding while site upgrades are underway. Our team will guide guests safely through these areas. For the latest information, visit the Project Skyline page.

Yes, reservations are essential, especially during peak season and weekends. You can book online or by calling our reservations team.

No, access to Stratosfare is via the Gondola, which is included in your restaurant ticket booking. Your Gondola ride is part of the full Stratosfare experience.

Stratosfare offers an all-you-can-eat buffet with seasonal dishes, local produce, and a variety of vegetarian and gluten-free options. Premium desserts and beverages are also available.

Yes. Please notify our team of any allergies or dietary requirements when booking, and we’ll do our best to accommodate them. The buffet also has labels to show what allergens may be present.

Yes. Stratosfare is wheelchair accessible from the Gondola terminal, with step-free access, ramps, and accessible facilities available. Please note that while most areas are accessible within the restaurant, the window tables can only be accessed via stairs.

Yes. Holders of a New Zealand SuperGold Card receive 20% off eligible Stratosfare lunch and dinner packages. This discount does not apply to Gondola-only tickets, Luge rides, or Gondola & Luge packages. 

Access is via the Skyline Gondola with a Mountain Bike Uplift pass.

Bookings are recommended during peak season. You can book online or at the base terminal.

No, Skyline does not have any hire gear available.

Operations may pause temporarily during heavy rain or lightning. You’ll be advised of any closures on the day.

Yes, reservations are essential, especially during peak season and weekends. You can book online or by calling our reservations team.

Skyline Café & Bar: Comforting classics, kid-friendly options, to lighter bites and sharing plates. Coffee, teas, and a full bar are also available.

Baked & Fresh: Freshly baked pastries, artisan sandwiches and wraps, sushi, seasonal salads, and other hot favourites. Perfect for takeaway or a quick bite.

Gelato Bar: Handcrafted gelato made fresh daily, plus freshly made smoothies.

Yes. Gluten-free, vegetarian, and vegan options are available.

Yes. All venues are fully wheelchair accessible.

Yes. Baked & Fresh and Gelato Bar are perfect for takeaway.

Stratosfare is open from 11:45am to 12:45pm for lunch and reopens from 4:30pm to 8:45pm for dinner. We recommend checking the session times specific to your visit date.

Yes, bookings are essential and can be made online.

If the weather is unsuitable, you’ll be notified on the day and can reschedule or receive a refund.

There is a minimum age of 6 for Stargazing tours. (Please note, the tour is not recommended for small children due to cold temperatures). We offer reduced child rates for those aged between 6 and 14 years old.

Currently, we offer tours in English and Mandarin Chinese. We ask that guests refrain from extensive translations during the experience. This ensures that everyone can enjoy the tour seamlessly and fully immerse themselves in the experience.

Yes, if you have a combo ticket for Gondola + Dinner + Stargazing and would like to upgrade to the Premium Dinner, please contact our reservations team directly for assistance with the upgrade.

Please dress very warmly. The tour takes place outside in alpine conditions. Hats, gloves, and closed shoes are recommended. Goosedown coats are provided for guests who would like them.

The Paragliding Uplift Pass gives you access to the Skyline Gondola, taking you up to Bob’s Peak where paragliding flights launch.

No, a standard Gondola ticket does not include paragliding. You’ll need a Paragliding Uplift Pass, which is designed specifically for pilots and tandem passengers heading to the launch area.

Yes, the Paragliding Annual Pass includes all Gondola Annual Pass benefits, so you can use it for both flight uplifts and general Gondola rides.

No, Paragliding Uplift Passes are non-transferable and for individual use only. Sharing or misuse may result in forfeiture of access.

Yes. Single and multi-uplift passes must be used on the same day of purchase. The Annual Pass is valid for 12 months from the date of issue.

You can access your photos in two ways:

QR or photo code: Scan your code at a kiosk or on your device to instantly retrieve your images.

Face search: Visit a Photo Kiosk, look into the camera, and the system will find your photos.

Once your photos appear, you can view and download them, or send them to yourself via email.

Photos and videos taken during your visit are processed using Amazon Rekognition, which analyses facial features to create a unique digital match.

At the end of your visit, you can access your photos by scanning your QR code (if you have one) or by using the face search feature at a Photo Kiosk. Simply look into the camera and your photos will be displayed.

If you prefer not to be included, please avoid areas where photos are taken. These locations are signposted, or you can speak to a PhotoPass team member for assistance.

Yes. Your data is stored on secure AWS servers. Staff do not have access to the facial recognition data created by Amazon Recognition.

We store the photos and videos taken during your visit, along with any associated photo codes.
Facial features are converted into a mathematical representation, which is used only to match and group your images.

Photo Matching uses facial recognition to automatically find and group photos of you taken during your visit. This makes it easy to view and download your photos without needing to search manually.

Your photos are processed and stored using Amazon Web Services (AWS), with data held in the US West data centre.

Available on-site only. Tickets can be purchased from the ticketing desk on arrival, or up the hill at Skyline Retail Store, Stratosfare Restaurant check-in, the Luge Shack, or via QR Code at the slide entrance.

Sliders must be 6 years or older and at least 110cm tall. Tandem slide is not permitted. The maximum weight limit is 130kg per slider.

The Vortex Slide can reach speeds of up to 35km per hour.

GoPro cameras are permitted if securely mounted using a chest strap. Handheld cameras, selfie sticks, or any unsecured devices are not allowed on the slide.

Yes, accessibility is assessed case-by-case. Guests must be able to get into the sack, and sit independantly through twists and turns of the slide. Our staff can assist with special arrangements where possible.

The slide features built-in LED lighting. Guests with sensitivity to light may find the experience
uncomfortable. We recommend considering this before riding.