Terms & Conditions
Cancellation Policy
In the event of a cancellation or amendment to your booking for either date or number of guests, refunds will only be granted when Skyline Queenstown receives notification at least 48 hours prior (NZDT) to booking. Separate terms and conditions apply for bookings make through third-party booking agents and trade partners.
In the event of a ‘no-show’, if guests choose to cancel a booking, or notify us of any changes less than 48 hours prior to booking, no refunds will be granted.
Please note the different and additional dining terms and conditions for Christmas Day, New Years Eve, Chinese New Year and Special Events.
Luge Tickets – Refunds and Partial Use
Luge tickets are sold as discounted Gondola + Luge packages. This means the price of the luge is reduced when purchased as a package with a gondola ticket, compared to buying each experience separately.
Once the gondola has been used, the package is considered partially redeemed. As a result, any refund is not based on the full stand-alone price of the luge ticket.
If a refund is eligible, it will be calculated based on the difference between the package purchased and the closest lower-value Gondola + Luge package applicable at the time of use. Refund amounts vary and are not calculated on a per-ride basis.
Tickets are non-refundable for change of mind, weather conditions that do not result in a full attraction closure, guest choice. If luge operations are interrupted due to safety, weather, or operational reasons, refunds or credits will be assessed in line with this policy.