Cancellation Policy for groups of less than 10 guests:
- For reservations (outside of our Christmas & New Year’s Eve period) cancelled or amended (date/numbers) within 48 hours of your booking, a 100% cancellation fee will apply.
- Bookings are fully refundable and amendable provided cancellation/amendments are made no less than 48 hours before expected arrival.
- In the event of a ‘no-show’, a 100% cancellation fee will apply.
Cancellation Policy for groups of 10 guests or more :
- For reservations (outside of our Christmas & New Year’s Eve period) cancelled within 14 days of your booking, a 100% cancellation fee will apply. This will change during our busy summer period (from 26 December to 28 February) to 21 days.
- For reservations (outside of our Christmas & New Year’s Eve period) amended (numbers) within 14 days of your booking, a 100% fee will apply if the adjustment in numbers corresponds to 20% or more of the original booking.
- Bookings are fully refundable and amendable provided cancellation/amendments are made no less than 14 days before expected arrival.
- Cancelled bookings that have been subject to an excessive level of administration as a result of numerous changes will incur a cancellation fee of up to 10% at Skyline’s discretion.
- In the event of a ‘no-show’, a 100% cancellation fee will apply.
Skyline Queenstown reserves the right to cancel your booking in writing to your nominated e-mail address at any time prior to your reservation date with adequate notice. All cancellations made by Skyline will be granted a full refund.
Skyline Enterprises reserves the right to assess other cancellations on a case-by-case basis and any decision on refunds is entirely at the discretion of the Operator. Cancellation fees may apply
Premium Dining Experience (not available for special offerings)
Reservations are made on the understanding that window seats cannot be guaranteed.
To guarantee yourself a window seat please choose our Premium Dining Experience upgrade. The package includes one house drink per person (soft drink, beer, wine or cocktail), unlimited still or sparkling water, and best of all – a guaranteed window seat!
Please note that there is limited availability of upgrades for each sitting. Should you wish to upgrade to the Premium Dining Experience and this is not available online anymore, please book the standard Gondola and Dinner package and email us or call us on +64 3 441 0101 to enquire about the upgrade.